Renewals

Find out how you can renew your policy and keep your cover in place by contacting our team on the numbers below. Our phone lines are open Monday to Friday 9am - 7pm and Saturday 9am - 5pm.

• For all cycle insurance customers, click here or call: 0333 004 3444
• For all music insurance customers, click here or call: 0333 004 3888
• For all photo insurance customers, click here or call: 0333 004 6555
• For all pet insurance customers, click here or call: 0345 450 7042
• For all touring caravan customers, call: 0345 071 1000
• For all unoccupied property customers, call: 0800 316 9842

Renewing your insurance policy - Unoccupied Property customers

• Your renewal premium, based on the period of cover you already have, i.e. 1, 3, 6, 9, or 12 months.
• A link to your online account, showing your policy schedule where you can check the details of your cover and any important changes to your cover, if any have been made at all.
• Access to your policy documents, including your policy wordings, IPID or policy summary, terms of business and any notice of change.

It is important to review your documents, so please read through them carefully and pay attention to any limitations, conditions and exclusions. Please inform us if there are any issues with your cover. Call on 0800 316 9842 to renew your policy and also advise us of any changes.

Has your property now been unoccupied for more than 12 months?

If your property has now been unoccupied for more than 12 months, please call us on 0800 316 9842 to discuss your policy options and to renew your existing policy, as this cannot be done online. There are important changes and conditions that may now apply to your policy.