Make a claim

If you've been the victim of a bike theft, have a unwell pet or have experienced damage to your unoccupied property, we know how distressing it can be. That's why we'll do everything possible to deal with your claim promptly. Our easy-to-use claims process is listed below with some helpful information regarding what to do if you need to make a claim.

If you're making a claim

Here are a few bits of helpful advice to bear in mind before making a claim, and what to do once you've made a claim:

• In the event of any theft or malicious damage, your first port of call should be the police. Failure to notify them of the incident could result in your claim being delayed or rejected.
• Do not negotiate, pay or settle, admit or deny any claim without our, or your insurer's, written permission.
• Please note that any repairs or replacement of items without prior authorisation from our claims team may prejudice your claim.
• All claims will need to include documents to support the claim and/or circumstances. This can be sent by return of email or post.

How to make a claim

Applicable for the following Guardcover products:

• photoGuard
• cycleGuard
• musicGuard

Our claims team are available Monday to Friday 9am - 5pm. If you do need to make a claim, then call: 0333 004 1999 or email: guardclaims@thistleinsurance.co.uk (claims can be reported 24 hours a day via email).

How to make a claim - petGuard

petGuard's claims are administered by Covéa Insurance plc. Our claims teams are available Monday to Friday 9am - 5pm. If you do need to make a claim, then call: 0333 130 4534 or email: claims@petadminteam.com

How to make a claim - Tourer Select

Our claims teams are available Monday to Friday 9am - 5pm. If you do need to make a claim, then call: 0333 004 1999.

How to make a claim - Unoccupied Property

Unoccupied Property's claims are administered by Aviva plc. For the claims help line (24 hours) call: 0800 015 1498.  For advice on safety, fire and security and other risk related issues, call the Risk services help line (office hours) on: 0345 366 6666

Telephone call charges and recording: Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection, telephone calls may be recorded and/or monitored.